> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://krystal-dev.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I log in to Krystal Identity?

Krystal Identity is our new, more secure platform to manage your personal information and access to your Krystal-powered services!

Using Identity you can manage:

*   Your email address(s)
*   Your Name
*   Your Krystal Services Password(s) and security

### Logging into Krystal Identity

To log in, please visit [https://identity.krystal.io (Internal link opens in a new tab)](https://identity.krystal.io)

![](https://storage.crisp.chat/users/helpdesk/website/707b7bcd6f1e5c00/0ebe8815-58fc-440e-9b23-684689_q9jm8t.gif)

1.  Enter your email address and password

| Tip: This will match the email address and password you use for your Krystal Client area!

![](https://storage.crisp.chat/users/helpdesk/website/eab7fb10a9b48000/767a7c14-1733-445f-ab06-2a07d0_pv5ohx.png)

1.  Done!

#### Forgotten email address

If you can't remember your email address, please check for invoices or other communications from Krystal - they will usually be sent to the account holders primary email address.

If you're unable to access the account, please contact support and we can begin the enhanced security procedure to help you gain access to the account.

Please note you will need to [supply the required ID](https://help.krystal.uk/getting-started/i-m-unable-to-access-my-krystal-client-area).

#### Forgotten 2FA

If you're unable to generate a 2FA code (maybe you've changed phones or no longer have access to the 2FA app) - and you don't have access to your backup code you'll need to contact support.

We will then begin the enhanced security procedure to help you gain access to the account.

Please note you will need to [supply the required ID](https://help.krystal.uk/getting-started/i-m-unable-to-access-my-krystal-client-area).

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