How to change your primary cPanel hosting account domain
All cPanel accounts have a primary domain name associated with them. This main domain can only be changed by raising a Support Request.
When you submit your support request you'll need to specify
the cPanel account username
the existing domain name
the new domain name you wish to use.
The cPanel username itself (your cPanel username) will not and cannot change.
Remember to make sure the new domain's nameservers are set to Krystal's otherwise you won't be able to control the new domain's DNS records via your cPanel account.
The domain must not already be assigned to a Krystal cPanel account
Because we operate a central DNS system, we can't host the same domain twice on our network. Therefore if the new domain name is the primary domain for another cPanel account, or it is parked or added-on to an existing cPanel account, you will have to remove it before we can fulfil your request.
All existing mailboxes will be renamed following these rules (take a deep breath):
All existing user@oldprimary.com mailboxes for which there was not already a user@newprimary.com will be renamed to user@newprimary.com
e.g. if you have steve@oldprimary.com and you DON'T have steve@newprimary.com, then after the change, all of the messages and folders in steve@oldprimary.com will now be in steve@newprimary.com
All existing user@oldprimary.com mailboxes for which there WAS already a user@newprimary.com will be REPLACED by the mailbox for user@newprimary.com
e.g. if you have steve@oldprimary.com AND steve@newdomain.com, then after the change you will find that steve@newdomain.com will contain the same content as it did when it was still a parked/addon domain. You will lose the email from the old domain mailbox.
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When you submit your support request you'll need to specify
the cPanel account username
the existing domain name
the new domain name you wish to use.
The cPanel username itself (your cPanel username) will not and cannot change.
Remember to make sure the new domain's nameservers are set to Krystal's otherwise you won't be able to control the new domain's DNS records via your cPanel account.
Things to bear in mind
The domain must not already be assigned to a Krystal cPanel account
Because we operate a central DNS system, we can't host the same domain twice on our network. Therefore if the new domain name is the primary domain for another cPanel account, or it is parked or added-on to an existing cPanel account, you will have to remove it before we can fulfil your request.
All existing mailboxes will be renamed following these rules (take a deep breath):
All existing user@oldprimary.com mailboxes for which there was not already a user@newprimary.com will be renamed to user@newprimary.com
e.g. if you have steve@oldprimary.com and you DON'T have steve@newprimary.com, then after the change, all of the messages and folders in steve@oldprimary.com will now be in steve@newprimary.com
All existing user@oldprimary.com mailboxes for which there WAS already a user@newprimary.com will be REPLACED by the mailbox for user@newprimary.com
e.g. if you have steve@oldprimary.com AND steve@newdomain.com, then after the change you will find that steve@newdomain.com will contain the same content as it did when it was still a parked/addon domain. You will lose the email from the old domain mailbox.
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Updated on: 24/01/2024
Thank you!