> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://krystal-dev.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How we define a Unique visitor

Onyx plans differ from standard shared hosting in a few key ways.

One of the most important factors is how Onyx differs when it comes to resource allocation.

#### Resources and unique visitors:

Most web hosts will use resource allocation as the primary method of both pricing and differentiating their services, however, Onyx doesn't use traditional resource allocation methods. Rather, your available resources will scale to match the site's traffic and current use. This is where unique visitor counts come in.

We differentiate our onyx plans based on the number of unique visitors the site receives. We will determine the number of unique visitors as one unique IP/User-Agent combination per day.

#### Practical examples:

**A note regarding comparisons**

Just a quick note to bear in mind that our statistics may not match up to the statistics provided by external tools such as Google Analytics. Different statistics tools use different ways of counting visits (e.g. Google Analytics excludes bots), so they're not directly comparable.

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