How do I log in to Krystal Identity?

Krystal Identity is our new, more secure platform to manage your personal information and access to your Krystal-powered services!

Using Identity you can manage:

Your email address(s)
Your Name
Your Krystal Services Password(s) and security

Logging into Krystal Identity

To log in, please visit https://identity.krystal.io (Internal link opens in a new tab)



Enter your email address and password

Tip: This will match the email address and password you use for your Krystal Client area!



Done!

Forgotten email address

If you can't remember your email address, please check for invoices or other communications from Krystal - they will usually be sent to the account holders primary email address.

If you're unable to access the account, please contact support and we can begin the enhanced security procedure to help you gain access to the account.

Please note you will need to supply the required ID.

Forgotten 2FA

If you're unable to generate a 2FA code (maybe you've changed phones or no longer have access to the 2FA app) - and you don't have access to your backup code you'll need to contact support.

We will then begin the enhanced security procedure to help you gain access to the account.

Please note you will need to supply the required ID.

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Updated on: 24/01/2024