• How to change your VPS root password

  Changing your VPS root password The root password for your VPS is the same as your WHM and first cPanel account. It can be changed via WHM - this guide details both methods. Changing your VPS root password via WHM Within WHM select Change Root Password from the Server Configuration menu options. Enter you new root password twice - once in tFew readers

• How do I setup Two-Factor Authentication (2FA) on my WHM account

  What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to WHM by adding a second step to your login. In addition to something you know (i.e. your existing password) it adds what is known as a possession, or second factor - based on something you possess - which in this case will be an App on your mobile phone or desktop. Since both are required to log in, even if an attacker has your password they can't access your account unless they alsoFew readers

• How to add Contacts and Sub-Accounts to your Krystal Client Area

  Contacts are added to allow additional people to receive copies of communications (e.g. invoices sent to your accounts department). Contacts can additionally be activated as Sub-Accounts and this then also allows them to log-in to your Krystal Client Area with the permissions you assign. Add a new Contact Log in to your Krystal Client Area. Click the "New Contact" button on the right side of the screen. ![](https://storage.crisp.chat/users/helpdesk/websFew readers

• Can Krystal design or modify my website for me?

  Do we design websites? In short, no. This is for two very good reasons: First and foremost, we are a web hosting company, so our primary focus is on delivering high quality, secure and reliable services on which to host your website and as such our staff are highly proficient in server management, Therefore, we do not get involved in designing websites for our customers - it's just not what we do best! Secondly, the vast majority of our customers are web designers, or already have tFew readers

• Do you offer a discount for charities?

  At Krystal we do things differently; our slogan is 'Honest, Reliable & Personal.' Since our inception we’ve hosted charities for free and have supported 167 to date. We love helping companies with a cause, however you must be a 'UK registered' charity to be eligible for a discount. We offer our Amethyst Plan to Charities - Completely free of charge. If our free Amethyst Charity plan isn’t right for you we’d be happy to provide a 50% discount on anFew readers

• Krystal hosting plans - account resource limits

  Unlimited website plans All Krystal Cloud & Unlimited unique website plans are for your to use to host your personal websites - we do not permit reselling on these plans. ||| If you wish to host websites for others, you should purchase one of our reseller plans (link opens in a new window). Shared Resources All Krystal cloud, premium and business plans are single cPanel - the resources of this individual cPanel are shared between all the sites you host within it. How many unique webFew readers

• What backups do I get with my account?

  All Krystal hosting plans include backups. The table below shows the frequency and number of restore points for each plan. We use JetBackup for our internal system backups and we share these backups with you to enable restoration of files, databases, CRON jobs, DNS Zones, Email, SSL Certificates and your full account. We have a separate article which provides full detail on restoring from Jetbackup. All of our backups are off-site, meaFew readers

• How do I login to my Krystal Client Area using Krystal Identity?

  ||| Your Krystal Client Area is not the same as your cPanel - which is where you actually configure your web hosting and email accounts. We have separate articles on how to Login in to your cPanel and also how to Login in to your webmail. Logging in directly To access your Krystal Client Area, please visit https://krystal.uk/client/ **Few readers

• How do I setup Two-Factor Authentication (2FA) in Krystal Identity?

  What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your Krystal client area by adding a second step to your login. In addition to something you know (i.e. your existing password) it adds what is known as a possession, or second factor, based on something you possess - which in this case will be an App on your mobile phone or desktop. Since both are required to log in, even if an attacker has your password they can't access your accounFew readers

• Change your Client Area password using Krystal Identity

  Krystal Identity is our new, more secure platform to manage your personal information and access to your Krystal-powered services! | Please Note: In order to update your password via Krystal Identity, you will need to know the existing password as this will need to be confirmed before you can make changes.If you aren't sure what your password is, please follow the Reset Password (Link opens in a new tab) form. Access via the Krystal Client area In order to update your contact information,Few readers

• Changing your cPanel (or WHM) password and finding your cPanel username

  Changing your cPanel password ||| Please Note: Krystal Support staff do not have access to view your cPanel password. If you are unsure of your password it will need to be updated using the instructions below. || These same instructions apply to changing your WHM password - The password for WHM is always the password for the first cPanel account in your Reseller package. (Cloud/Premium/Business Accounts) Please note: This will only update your cPanel password and *Few readers

• Monitoring & managing your disk usage

  Keeping your disk space in order will help you stay on the most cost-effective plan and regular monitoring can ensure that your web sites stay optimised and quick. We have a separate article on what happens if you exceed your plans disk allowance. Here are our top three tips for keeping everything in order. (Plus tips for resellers to see their overall disk usage). **cPanel Disk Usage tool (cPanel > Files > DiskFew readers

• What is VPS hosting and is it right for me?

  Since launching our Virtual Private Server (VPS) Cloud platform (link opens in a new window) we found that this upgrade is seen as an extension of our shared hosting platform. This however is not the case. A VPS is very different from the shared hosting platform you may already be used to using in several key areas. How does a VPS differ from a cPanel hosting account or a WHM reseller account? cPanel/WHM hosting: Running your email and website froFew readers

• How can I find my servers host name?

  The servers hostname is useful as it provides an alternate method of connecting to your hosting services. You can find your server hostname in your Welcome to your new cPanel account email (also called your Welcome Email) that you would have received when you purchased your hosting plan. If you no longer have the welcome email, the support team can resend it. [How to contact Krystal (Sales & Support) and what details to provide. - Link opens in a new tab.](https://help.krystal.uk/gettiFew readers

• Setting an account security question

  We take the privacy of you and your data seriously, so it's important for us to be able to verify who we are speaking to when you contact us on live chat or the telephone. When you make your initial purchase or if you create an account before purchasing we will ask you to set up a security question and answer during the process. If you are an existing client and you haven't set your security question, we will ask you to do so if you contact us. You can set this up by selecting **SecurityFew readers

• How do I login to my webmail?

  It is possible to access your email accounts without having to configure an email program on your PC/Tablet/Phone. Webmail provides a quick and secure way to check your email using a web browser. If you've purchased both your domain and hosting from Krystal then your webmail can usually be accessed via https://yourdomain/webmail e.g. if your domain is example.co.uk then you'll use https://example.co.uk/webmail ![](https://storage.crisp.chat/users/helpdesk/website/df938662a1795800/Few readers

• What support is included with my hosting?

  This article details the scope of support we provide for our different hosting products. You can obtain support via live chat, or support ticket via your client area or phone. We will assist with issues related to the security, stability and performance of our hosting platform. In all other cases, we will do our best to help. This may mean pointing you at a knowledge base article, or other external support material, or in some cases advising that you seek the assistance of a developer. OccasFew readers

• My accounts been suspended - what can I do?

  We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, then there are two likely reasons: Your hosting plan is overdue Hosting invoices are raised seven days before the renewal date and have a further seven days grace after the renewal date - giving a two-week payment window. In that time we will normally send at least 4 email reminders before suspending your account. You can re-activate a site automatically within miFew readers

• Unlimited hosting vs reseller – Choosing the right hosting plan

  This article is primarily aimed at people looking after several websites and are unsure whether to: Run multiple websites from a single cPanel hosting account or Run multiple single cPanel hosting accounts or Purchase a reseller plan and control multiple cPanel accounts. It’s important to understand the differences between these options. Unlimited website cloud & business hosting (Ruby & Sapphire, Diamond & Tanzanite) The idea behind unlimited website hostingFew readers

• How to contact Krystal (sales & support) and what details to provide

  Contacting Support or Sales We answer many common questions - both pre-sales and technical, in our Knowledgebase - so try a quick search there first. If you don't find the information you need in our knowledge base, you can submit a support ticket, open a live chat or give us a call! All our contact options can be found with the Support menu drop-down on our website https://krystal.uk ![](https://storage.crisp.chat/users/helpdesk/website/faa33bebc6414000/2911a85Few readers

• How to switch from Composer Version 1 to Version 2

  || This guide applies to all users who have an active hosting service with a signup date on or before the following date: 06/10/2021 To ensure we are able to provide support for the latest websites, we recently updated Composer to Version 2. To avoid any disruption to existing users making use of Composer Version 1, we've implemented a change to all accounts to force Composer to be loaded from a custom location which allows us to provide both versions of Composer on each system. If you wish toFew readers

• I'm unable to access my Krystal Client Area

  ||| You will need to direct any queries about access to your cPanel, email account or any other facets of your service to your reseller as we cannot provide direct support. GDPR We take the safety and security of our clients very seriously and will not be able to provide any information regarding the account, contacts or anything that is hosted within the account until we have matched the information provided to the information that we hold. Why can't I log in and how do I fix it?Few readers

• How do I change my hosting package?

  Your hosting plan can be upgraded at any time via your Krystal client area (link opens in a new window). Any remaining time left on your current plan is taken into account when calculating the upgrade/downgrade price, so you don't lose out. Upgrades or downgrades from any Shared Hosting plan (Amethyst or Ruby) to another Cloud Plan, or from a Business Plan (Sapphire, Diamond or Tanzanite) to another Business Plan are nearly instant and do not incur any downtime orFew readers

• How do I setup Two-Factor Authentication (2FA) on my cPanel account

  What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login. In addition to something you know (i.e. your existing password) it adds what is known as a possession, or second factor - based on something you possess - which in this case will be an App on your mobile phone or desktop. Since both are required to log in, even if an attacker has your password they can't access your accountFew readers

• How do I login to my hosting's cPanel control panel?

  cPanel is where you configure the various features of your web hosting. Your cPanel login details are contained within your welcome email. cPanel can be accessed directly (via cPanel username and password), or via a single-click button in your Krystal Client Area - details for both routes are contained in this article. We have a separate article on [changing your cPanel password and finding your cPanel username](/article/ey3zwwpf1m-changing-your-c-panel-password-and-finding-your-c-panel-usernaFew readers

• How much CPU and RAM does my website need?

  Trying to figure out which hosting plan you should purchase for your website can be a daunting task, particularly when you are just getting started. The most common questions that our support team answers are related to picking the correct package: "How do I know which hosting plan is right for my website and my plans for future development? "Few readers

• How to update your personal information using Krystal Identity

  Krystal Identity is our new, more secure platform to manage your personal information and access to your Krystal-powered services! Using Identity you can manage: Your email address(s) Your Name Your Krystal Services Password(s) and security Access via the Krystal Client area In order to update your contact information, you will first need to login to your Krystal Client area (Internal link opens in a new tab) On the right hand side of the screen, click the "Update" bFew readers

• How do I log in to Krystal Identity?

  Krystal Identity is our new, more secure platform to manage your personal information and access to your Krystal-powered services! Using Identity you can manage: Your email address(s) Your Name Your Krystal Services Password(s) and security Logging into Krystal Identity To log in, please visit https://identity.krystal.io (Internal link opens in a new tab) ![](https://storage.crisp.chat/users/helpdesk/website/707b7bcd6f1e5c00/0ebe8815-58fc-440e-Few readers

• All about our Free Domain offers

  A number of the Krystal hosting plans come with a free domain name. This document details the types of domains included and for how long. you must be a UK private limited company to register a .ltd.uk domain 60 day money back guarantee If you’re not entirely happy with your purchase then simply let us know within 60 days and we’ll refund you in full, minus the cost of any domain name. Domain names are non-refundable and are yours to keep even if things don’t work out.Few readers

• Submitting and receiving sensitive data in a support ticket

  What is sensitive data and why is it used? There are likely to be occasions we will need to exchange sensitive data with you. We may ask you to send us some login details - or we may need to send you an updated password for example. In these cases we will request that you send these via the "Sensitive data" portion of the ticket submission/reply form. The data that is sent via the sensitive data section is end to end encrypted and is removed after the ticket has been closed. SendingFew readers