user.ini - Changing PHP settings and restarting PHP
You are able to make changes to some PHP settings via a .user.ini file. This file doesn't exist by default - you will need to create it within the html folder of the relevant site.
You can create this using the Onyx File Manager or by uploading a file using FTP.
Create the file in your site's root folder: /www/html/PopularHow to check your PHP settings values
Checking your current PHP settings
If you want to know what settings are in effect on your server, then create a php file containing the following code and browse to it using a web browser.
The page will return all of the PHP environment settings, and module information.
e.g. use Onyx File Manager to create a new file called phpinfo.php inside your www/html/ directory and copy/paste in the abovPopularManaging WordPress updates
On newly created WordPress sites, updates are enabled by default on Onyx. This means your WordPress sites will automatically update to the latest minor versions and translation files (e.g. 6.x.x to 6.y.y). WordPress does not automatically perform major version updates e.g. 5.x.x to 6.x.x).
Themes and plugins will not be automatically updated. We recommend that any WordPress, theme or plugin update should be tested thoroughly on a staging version of your site prior to updating on your live site.PopularHow to disable the WordPress CRON job and set it up in Onyx
WordPress doesn’t have a built-in scheduler to run regular tasks, so to get around this it fires off a request to process wp-cron.php every time a visitor requests a page.
There are a couple of issues with this, firstly on busy sites this means this cron task will be running all the time - when it really doesn’t need to.
On a small website with a few pages and a few hundred visitors a day wp-cron.php isn't a problem, but imagine a larger website with maybe a 100 visitors an hour. If eaFew readersManaging files using Onyx File Manager
The Onyx File Manager can be found within each site's dashboard. Click File Manager in the left hand menu to access it.
We have a separate guide on using SFTP to access your Onyx files and folders.
How to get around
The double fullstop .. will take you back to the previous directory (up oFew readersManaging sub-user accounts
There may be times when you would like to allow access, through Onyx, to one, or more sites.
For this reason, Onyx supports the adding of additional users to chosen sites.
Some uses of this feature might be:
Giving administrator access to a site and all it's Onyx settings to a developer
An agency giving a client full access to their sites through Onyx
An agency giving permissions to specific site to a member of staff
When you setup another user in your Onyx account all you wiFew readersHow to cancel your Onyx hosting (and domains)
||| Domain renewals are independent of your Onyx hosting and must be cancelled separately if you do not want them to renew.Canceling your hosting package will not automatically cancel any domains you have registered. Please check any domains you have registered, and if you do not wish to keep them, please ensure that auto-renew and auto-invoice are disabled. Instructions to do so are included in our guide on managing domain renewal.
To cancel your Onyx hosting service, you will need to be loggeFew readersHow to Contact Onyx Sales and Support
Contacting Support or Sales
We answer many common questions - both pre-sales and technical, in our Knowledge base - so try a quick search there first.
If you don't find the information you need in our knowledge base, you can submit a support ticket, open a live chat or give us a call!
All our contact options can be found with the Support menu drop-down within your OnyxFew readersCreating a clone of a live site
There are several options for making copies of your sites. This guide covers cloning a live site - making a completely separate copy of a site that'll run on a different URL.
We have other guides on creating a clone directly from a site backup or creating a staging site (where any changes you make can be pushed back to theFew readersOnyx Resources - CPU, RAM, Storage and Containers Explained
CPU, RAM, Storage and Containers - You've likely come across these terms while deciding on the right web-hosting plan for you, but what do they actually mean?
The following guide aims to give a simple overview of what each of these key aspects of your hosting plan actually do and why they're so important.
What is a CPU?
The CPU (Central Processing Unit) isFew readersRe-installing the default plugins and other Onyx tools
Onyx has three tools available;
Re-install default plugins
Restart PHP
Regenerate wp-config.php file
This article runs through each of those tools and their uses..
Accessing Onyx Tools
You'll need to start by logging in to your Onyx dashboard.
From your Onyx dashboard, click on the site you'd like to access.
 or Last 365 days.
, however it's likely you'll want to connect your site with your own domain.
There are two steps to this process, firstly connecting your domain to your Onyx site - covered in this guide, and secondly deciding how you want to point your domain to Onyx - either by adding an A record if you host your domains DNS elsewhere, or setting your domains nameservers to Onyx and making use of the Onyx DNS Tool.
This guideFew readersAssumptions of the Onyx platform
As Onyx is a managed WordPress hosting platform, there are a few assumptions that we have to make to ensure that the managed features are able to work as intended:
Single Sign-On (SSO)
In order for SSO to work, we assume that bothwp-admin and wp-login.php are located within/var/www/html. If these are moved manually or with the use of a third-party plug-in SSO willFew readersWhat IP address do connections from Onyx come from?
If you need to connect to remote systems (e.g. a remote database) from your Onyx site - you may need to white-list the Onyx platform IP's to ensure you can connect.
Because your Onyx site can be served from multiple containers you need to whitelist the following IP range:
185.199.223.0/24Few readersUsing KARMA to export WordPress sites from a cPanel account in to Onyx
We offer a number of ways to get your WordPress sites up and running in Onyx.
This guide walks through using KARMA from within your Krystal client area to find and export WordPress sites currently within cPanel accounts in to Onyx. This tool will export full WordPress sites - all files and the associated database. It will work for cPanel accounts within your Krystal account and also for external non-Krystal cPanel accounts.
We have a separate guide on [using the Site Import tool within Onyx siFew readersRestoring files or databases from a backup
You can restore either your entire site or parts of your site using an Onyx Backup.
Log in to your Onyx Dashboard
Click the site you would like to restore.
Click on the Backups option on the left menu
Click Details fFew readersWordPress admin login/dashboard IP protection
This article describes using IP address protection to restrict access to the WordPress admin login/dashboard. This does not prevent users from accessing your site, it only restricts access to the WordPress admin login/dashboard. You could use Onyx Password Protection or a Maintenance Mode/Coming Soon plugin to prevent users seeing your site whilst it's in development or whilst you are making changes.
There are two stFew readersEnsuring that Onyx cache is working
This guide explains how to check that caching is working correctly for your Onyx site. It includes checking if the LiteSpeed cache plugin is installed, that there are no other plugin conflicts and verifying your content is being served from cache.
LiteSpeed Cache plugin
The LiteSpeed Cache WordPress plugin is installed on all sites by default. You will see a banner in your sites dashboard if the cache plugin is not installed.
![](https://storage.crisp.chat/users/helpdesk/website/3098dcaFew readersOnyx Plan Resource allocation - How do I increase my sites resources?
When looking at hosting a site, your first question will generally be something along the lines of:
"How do I know what resources are necessary for my website and my plans for future development?".
While this is a natural first question and the best way to start your search for an appropriate shared hosting plan, Onyx does things a little differently and as a result, you will iFew readersSetting and managing up Onyx CRON jobs
CRON allows you to schedule commands to run on a repeating schedule.
If you wish to disable your WordPress Internal CRON job and replace it with an Onyx CRON job we have a separate guide that covers this.
This guide covers adding other CRON tasks.
Managing Onyx CRON jobs via Settings > Cron jobs
![](https://storage.crisp.chat/users/helpdesk/website/81cd1b6c9a391800/7ddf3668-4371-43ef-Few readersPassword protect your WordPress site
Onyx has two built-in ways to control access to your sites. This article describes one way - using password protection to restrict access to the entire WordPress site. This is independent of, and in addition to any WordPress login your site may require.
You could use a Maintenance Mode plugin to prevent users seeing your site whilst it's in development or whilst you are making changes.
There are two steps to complete, firstly enabling the password protection, and then secondly creating authoriFew readersManaging your Onyx site caching
Onyx utilises LiteSpeed load balancers and they work alongside the LiteSpeed WordPress Caching plugin.
WordPress installations on Onyx come with the LiteSpeed caching pre-installed. If you've migrated your site to Onyx and the plug-in is not installed, or it's been removed for some reason we have a guide on reinstalling the default plug-ins and other Onyx tools.
| Too much of a good thing: IfFew readersUnable to create directory uploads
"Unable to create directory uploads" is a very common WordPress issue when moving from one webhost to another.
The error means that WordPress no longer has permission to save uploaded files/media to the designated storage directory and more often than not, WordPress is actually attempting to save files and media into a folder that no longer exists.
The specific reason behind this error is due to the way that some website hosting companies manage upload paths.
WordPress installers and/or websiFew readersHow we define a Unique visitor
Onyx plans differ from standard shared hosting in a few key ways.
One of the most important factors is how Onyx differs when it comes to resource allocation.
Resources and unique visitors:
Most web hosts will use resource allocation as the primary method of both pricing and differentiating their services, however, Onyx doesn't use traditional resource allocation methods. Rather, your available resources will scale to match the site's traffic and current use. This is where unique visitorFew readersFind your database details in the Onyx dashboard
All Onyx sites are pre-configured with database connection information when provisioned, so there would only be a few occasions where you would need to use your database information, such as when connecting an external application to the database via a SSH tunnel.
You'll need to start by logging in to your Onyx dashboard.
From your Onyx dashboard, click the Manage button for the site you'd like to access.
 on your Onyx Site
So, you've signed up for Onyx, you've configured your domain names and are using your free LetsEncrypt SSL certificates but you're still not seeing the green padlock or secure notice in your web browser. The steps in this guide will walk you through forcing all website traffic to use https://.
|| Your typical .htaccess SSL redirections will NOT work on Onyx when our caching is enabled. However, the steps below will ensureFew readersHow to add a secondary database
Whilst most WordPress sites only require one database you may have a requirement to add a second.
You can do that from the Databases menu option.
Clicking Add a secondary database will create your second empty database.
You'll now see the second database lisFew readersWhich locations does the Onyx CDN serve?
|| Important: The CDN is only available on Onyx Business plans and requires that our default Onyx plugins are installed.
The Onyx CDN has 40 Points of Presence around the world.Few readersOnyx automated and manual backups
Daily backups, stored for 30 days are included with every Onyx plan. You can upgrade per site to hourly backups as an option by contacting Onyx support with details of the site you'd like to upgrade.
Both automatic and manual backups for each site can be found by clicking Backups.
Manual Backups
Manual backups can be taken by entering a name and clicking the **Create backFew readersHow to enable and disable the Content Delivery Network (CDN)
|| Important: The CDN is only available on Onyx Pro, Business and Agency plans. It also requires that our default Onyx plugins are installed.
Enable CDN
To enable the Onyx CDN follow the instructions below.
Login to your Onyx dashboard
Select the site you wish to enable the CDN for.
Select CDN on the left hand menuFew readersHow to configure Onyx DNS for Office 365 email
Finding your Office 365 DNS records
|| Note: To verify a domain for use with Office 365 you will have to ensure your account has admin privileges
Log in to your Microsoft 365 Admin center.
From your Microsoft 365 admin center, click Setup > Domains from the left-hand menu.
| If you have already added your domain to Office 365 you can skipFew readersCreating a clone or staging site from a backup
There are several options for making copies of your sites. This guide covers cloning from a site backup - making a completely separate copy of a site that'll run on a different URL.
We have other guides on creating a clone from a live site or creating a staging site (where any changes you make can be pushed back to the live site).
VisitFew readers