• SpamExperts (3 of 11) - Configuring mail destinations for correct mail delivery

  The SpamExperts destination defines the server address where email is delivered - it should be set to your domain name. If your domain name points externally, you need to set the address to the server hostname - you can find this information in your welcome email.Few readers

• Email troubleshooting

  If you are having problems sending or receiving email or getting login errors or other issues when you're trying to set up an email client this guide should help you identify and resolve the problem in only a few simple steps. Check your login details The next most common issue is using incorrect login details. You can check this very easily by trying to login to webmail for your domain. We have a separate guide that will walk you through this - How do I log in to my webmaiFew readers

• Setting up Microsoft Outlook (Windows)

  This guide walks you through setting up an email account in the Microsoft Outlook email client on your Window PC or Laptop. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• Setting up BlueMail for email on Android

  This guide walks you through setting up an email account in the BlueMail app on your Android device. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• How to configure K-9 Mail for Android using IMAP

  This guide walks you through setting up email on your Android Device using the k-9 Mail App. This article assumes that you have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox.Few readers

• The cPanel Default Address and why catch-all mailboxes are a bad idea

  By default your cPanel account will reject email sent to an address that you have not already setup with a mailbox or forwarder. We strongly recommend you leave these default settings alone. Mail addressed to a non existent mailbox or forwarder is called unrouteable.Few readers

• What is PHP mail and how does it differ to SMTP?

  PHP Mail, also known as PHP Mailer is a piece of software that runs on most web servers that enable the web servers (your websites) to send an email out, without you needing to set up a dedicated email address for it to use or make any configurations. An example of a PHP mail address (which you may recognise) is: wordress@cpanelUsername.serverhostname.co.uk SMTP, however, requires an account to be set up and the website configured to use that created account to send via the SMTP protocol, rathFew readers

• Setting up Microsoft Outlook on Apple iPhone & Android

  This guide walks you through setting up an email account in the Microsoft Outlook app - the process is virtually identical for iPhone, iPad and Android. The screenshots in this guide are from an iPad. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article, you may need the Manual Settings for your mailbox.Few readers

• Adding a new cPanel email account

  This article walks you through adding a new email account to one of your domains within cPanel. cPanel Email Accounts click '+Create' Within the cPanel Email section, click Email Accounts Then click the +Create button (https://storage.criFew readers

• Creating autoresponders using cPanel

  You've likely interacted with many autoresponders in the past. Autoresponders have become one of the most important tools in any businesses arsenal as they are ideal for keeping customers informed without having to manually reply to each individual email saving you an enormous amount of time! An autoresponder automatically creates and sends a reply to any email that is sent to a specific email address. This is most commonly used to let customers know you've received their enquiry without havingFew readers

• SpamExperts (7 of 11) - Checking your delivery logs

  This article will show you how to access SpamExperts Email Protector and check your delivery logs. The logs can help you determine if a message was received at all by the SpamExperts filters, and whether or not the message was treated as spam. Accessing SpamExperts cPanel Email SpamExperts On the next screen you will see a list of domains within this cPanel account - clFew readers

• Android - SSL Errors on older Devices

  This article is for Android users on older devices (7/Nougat or older) that are getting Certificate errors in their email apps. (please be aware Android 7 reached End of Life as of December 2020, using out of date devices can cause security risks) If you know your android version, you can check if it is still supported here This is related to the recent Let's Encrypt cerFew readers

• SpamExperts (5 of 11) - Filter settings

  Unless you have a very specific reason to change these settings we recommend leaving them at their defaults. If you have a particular issue or query and would like to discuss the best solution please log a support ticket via your Krystal Client Area. Accessing SpamExperts cPanel Email SpamExperts On the next screen, you will see a list ofFew readers

• SpamExperts (6 of 11) - Checking your Spam Quarantine

  This article will show you how to access SpamExperts and check your spam quarantine logs. You may need to do this if you believe some emails you are expecting are being incorrectly marked as spam. The guide also details a quick way to Whitelist senders so that future email is delivered directly to your email account. Accessing SpamExperts cPanel Email SpamExperts On thFew readers

• SpamExperts (4 of 11) - Clearing the callout cache

  What is the SpamExperts Callout Cache When SpamExperts tries to deliver and email but gets rejected for whatever reason it records the fact. In future, SpamExperts will automatically reject messages sent to this mailbox without checking your cPanel account for several hours. This is to minimise network traffic. This list is not maintained forever, and the cache does expire wiithin a few hours. It's important in these circumstances to clear the callout cache so any changes you've made toFew readers

• SpamExperts (9 of 11) - Creating SpamExperts logins

  SpamExperts is a system independent of our mail servers that we use to scan email. Typically SpamExperts works well out-of-the-box and you'll not need to interact with it. However, it is possible to login to SpamExperts in several ways - both through you're cPanel or directly to the SpamExperts system. This guide describes those ways and when you might want to use them. Accessing SpamExperts cPanel Email SpamExperts (https://storage.crisp.chat/users/helpdesk/website/613135e1097aFew readers

• SpamExperts (2 of 11) - How to configure MX records and local/remote mail routing in cPanel

  MX (Mail eXchanger) DNS records tell sending email servers about the correct receiving servers to use for mail addressed to your domain. This guide assumes that you are logged into cPanel and that the domain concerned is already a parked, add-on or the primary domain. MX records require a Priority and a Destination. Priority - this number allows you to determine the order of preference for your MX Destinations. It only becomes relevant when you have more than a single MX record. TFew readers

• Gmail SPF Checks/Failures

  Recently, Google have started enforcing the SPF record checks on domain names sending their clients emails, which may have caused some sent emails to be rejected. The SPF record helps stop spoofed emails by confirming (through a DNS (TXT) record) that the server that has been used to send an email is one that is authorised to send messages on behalf of that domain. In order to resolve the bounceback, you need to add a TXT DNS record to your domain name, if you are unsure how to add a DNS recorFew readers

• SpamExperts (8 of 11) - Whitelisting and Blacklisting senders

  SpamExperts allows you to configure rules that override the spam filter for selected recipients and senders. It is important to note that this rule only turns off the content filtering. If the senders' mail server is badly configured, does not comply with open standards, or is itself listed on a real-time blacklist then it will not be possible to whitelist (blacklisting always works). Rules which block are known as Blacklisting and rules which allow are called Whitelisting. You can block or allFew readers

• SpamExperts (10 of 11) - Ways to manage spam

  SpamExperts is a system independent of our mail servers that filters email to remove Spam. Its success rate is pretty high, but sometimes it might block something you'd like to receive and other times not block something you'd rather not. There are a number of ways you can manage releasing an email from SpamExperts quarantine or reporting email as spam. Accessing SpamExperts cPanel Email SpamExperts (https://storage.crisp.chat/users/helpdesk/website/46aa38a137abc800/d3849ac8-4d0Few readers

• SpamExperts (11 of 11) - How to disable SpamExperts filtering

  This guide details how to disable SpamExperts inbound mail filtering. This can be done per mailbox, or for an entire domain. Accessing the SpamExperts dashboard Open cPanel containing the email address/domain for which you'd like to disable SpamExperts. Click the SpamExperts icon in the EMAIL section. Click the Login link next to the relevaFew readers

• How to configure Email Routing and MX records for Google Mail

  There are a number of configuration changes you'll need to make in order to use your domain with Google mail. Set your Mail Routing to Remote Mail Exchanger Click Email Routing in the EMAIL section of cPanel. Select tFew readers

• What is the maximum email attachment size?

  We generally operate a 50MB limit for email message size. Many ISPs block messages that are larger than 20MB, so a 50MB limit is quite substantial. Please note that this 50MB limit is for the complete email message, including attachments. If you wish to send and receive very large files then you should consider using a service like https://wetransfer.com/ (external link opens in a new window) or a cloud-based filing sharing service like DropBox or OneDrive. Email waFew readers

• Checking if an email was sent successfully using the Track Delivery tool

  We are only responsible for an email message up to the point at which it is accepted by the foreign mail system. Once we receive acknowledgement from the foreign system that it has been received successfully, our servers log the transmission as a success. You can check this yourself by clicking on the Track Delivery icon in cPanel. The Track Delivery tool can also be useful for diagnosing issues with outgoing email - such as why the receiving email server may be rejecting an email. (httFew readers

• Setting up Gmail for email on Android

  This guide walks you through setting up an email account in the Gmail app on your Android device. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• Welcome to MailChannels

  What is MailChannels and why are we implementing it? MailChannels is an industry-leading outbound spam filtering service used by some of the biggest names in the business, giving them a great reputation and great deliverability to external mail providers such as Hotmail, Gmail, and Yahoo. Emails sent on our servers will be routed through IP Addresses of the MailChannels platform, rather than the server’s own IP address. This provides two main benefits: 1.    MailChannels maintain a largeFew readers

• How to configure GMail to fetch and send cPanel email

  You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• SpamExperts (1 of 11) - An overview

  SpamExperts is our dedicated spam filtering cluster that inspects all incoming email. Accessing SpamExperts cPanel Email SpamExperts On the next screen you will see a list of domains within this cPanel account - click Login to enter the SpamExperts configuration for that domain (https://storage.crisp.chat/users/helpdesk/website/83db24118a9d0800/f5ca3ed1-6622-4Few readers

• Setting up email on an Apple Mac using Mail

  You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• Setting up Microsoft Outlook (Apple Mac OSX)

  This guide walks you through setting up an email account in the Microsoft Outlook email client on your Apple Mac. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• What is the default mailbox and how do I check it?

  The default mailbox is an email account that stores unrouteable or undelivered email messages i.e., to an invalid address such as ifno@example.com, instead of info@example.com. The account is created automatically when you sign up and the forwarding of emails happens by default. As such, it is always worth keeping an eye on the account to ensure none of your clients have accidentally mistyped your email address!  How do I check theFew readers

• Improving mail deliverability with SPF, DKIM and DMARC

  This article explains how to check and setup: Sender Policy Framework (SPF) - SPF is a system whereby a special DNS record is created in your domain that identifies all of the servers that are authorised to send email for your domain. The idea being, that when a mail server receives an email that appears to have come from you, it checks for SPF records in your domain to see if the server that sent the mail message is actually authorised to do so. If it is, then your message gets deliverFew readers

• Setting up Email forwarding

  cPanel Email Forwarder options can be found by clicking the Forwarders icon in the EMAIL section. You can choose to forward email from one address to another or for an entire domain. Forwarder hints & tips Do I need to create a full email account for eFew readers

• Setting up Mail on an iPhone or iPad

  This guide walks you through setting up email on your Apple iPhone using the Mail app. This article assumes that you have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. iPad users Whilst the screenshots in this guide are taken on an iPhone, the steps are identical on an iPad.Few readers

• How to configure Airmail 3 for IMAP in macOS

  This article assumes that you have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox.Few readers

• Setting up Mozilla Thunderbird

  This guide walks you through setting up an email account in Mozilla Thunderbird. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.Few readers

• Change your email account password or mailbox quota

  This article walks you through changing the email password for a cPanel email account or altering the mailbox quota (mailbox size limit). If you do not know your direct cPanel login, you can also login through the Client Area Services My Services and click "Launch cPanel" next to your hosting plan. Changing an email account password Within the cPanel Email section, click Email Accounts (https://storage.crisp.chat/users/helpdesk/websFew readers

• Configure your email client

  This document will guide you through obtaining all the details you'll need to configure most email clients. We've also included some more detail on IMAP, POP and SMTP for those interested in knowing more! This article assumes you using email accounts created within your cPanel hosting. We have a guide that walks you through Adding a new cPanel email account. We support both POP and IMAP email accounts - these are the most common protocoFew readers

• MailChannels FAQ

  We understand that the addition of any new system can be quite challenging, that's why we have put together a list of all the Frequently Asked Questions in an easy-to-read format to save you time! Do I have to pay extra? No! MailChannels is paid for by us and you can simply reap the benefits of the system by using your services as you did before! I am using you for DNS and hosting. Do I need to make any changes? No! If you are using both our hosting and DNS services, we will automaticaFew readers